Official K-Pop Merchandise – Chart-Registered Sales & Returns Policy
Authenticity & Chart-Registered Sales
At SKZNation, we are committed to providing 100% official K-Pop merchandise and albums sourced directly from Hanteo- and Billboard-registered distributors. This means that every purchase contributes to official album sales on major music charts, helping support your favorite artists!
Returns & Refunds Policy
We want you to be fully satisfied with your order. If you experience any issues, please review our policy below:
Damaged or Defective Items
- To ensure a smooth resolution, please record an unboxing video when opening your package. This serves as insurance in case of damage.
- If you have a recorded unboxing video, we will provide a full refund or replacement for any damaged or defective items.
- If no unboxing video is provided, we can offer store credit for the returned item.
Lost Packages
- If your package is lost in transit, please contact us.
- A formal investigation will be conducted with the shipping carrier.
- Once a claim has been processed, we may offer a replacement or store credit as compensation.
General Returns & Exchanges
- All return, exchange, and claim requests must be submitted within 14 days of delivery.
- Items must be unopened and in original condition for a return or exchange to be accepted.
- Customers are responsible for return shipping unless the item is defective or an incorrect order was received.
For assistance, please contact us at orders@skznation.com with your order number and details regarding your issue.
Thank you for supporting official K-Pop merchandise with SKZNation! 💖